Terms of service

1. TERMS & CONDITIONS
Last updated: 1 October 2026
These Terms & Conditions apply to all purchases and services offered through Sem & Devin, operated by Arivora, through semendevin.com.
By placing an order, booking a service or otherwise using our paid services, you agree to these Terms & Conditions.
1. Business information
Business name: Arivora
Trading name / website: Sem & Devin
Website: semendevin.com
Chamber of Commerce number: 42113205
Email: Info.SemenDevin@gmail.com
Address: Dorpstraat 76, 9699 PJ Vriescheloo, The Netherlands
2. Our services
Sem & Devin offers services relating to EA SPORTS FC, including:
WL Service
Rivals Service
1-on-1 Coaching
The exact scope, price and contents of each service are displayed on the relevant product or service page.
3. WL Service and Rivals Service
Where a WL Service or Rivals Service involves gameplay or assistance relating to a customer's EA SPORTS FC account, the customer remains the owner of and responsible party for that account.
Customers acknowledge that Electronic Arts maintains its own User Agreement, rules and enforcement policies.
EA currently states that EA accounts should not be shared and that account boosting and access to another player's account may violate its rules.
Customers should review EA's current terms before purchasing any service that may require third-party account access.
Sem & Devin is not affiliated with, endorsed by, sponsored by or otherwise connected to Electronic Arts Inc., EA SPORTS, Sony Interactive Entertainment, PlayStation, Microsoft or Xbox.
We cannot guarantee that EA or another platform will permit a particular activity or that their rules will remain unchanged.
Nothing in these Terms limits any liability that cannot legally be excluded under Dutch or European consumer law.
4. Customer responsibility
Before purchasing a service, the customer is responsible for checking whether use of the service is compatible with the terms applicable to their EA, PlayStation, Xbox or other account.
The customer is also responsible for providing accurate information required to perform the purchased service.
A customer must never provide payment-card details, banking credentials or other information that is not reasonably necessary for the purchased service.
5. Account access and credentials
Where account credentials are provided for the performance of a service, they will only be used insofar as necessary to perform the agreed service.
Customers are advised to use a unique password and to change their password immediately after completion of the service.
We will not intentionally disclose login credentials to unrelated third parties.
The customer remains responsible for their account and should enable appropriate security measures, including two-factor authentication where available.
6. Risk of third-party enforcement
The customer acknowledges that third-party platforms may independently suspend, restrict, lock or terminate accounts or functionality where they believe their rules have been violated.
Sem & Devin does not control EA, PlayStation, Xbox or other third-party enforcement decisions.
However, this clause does not exclude liability where loss is directly caused by our intentional misconduct, gross negligence or another circumstance for which liability cannot lawfully be excluded.
7. 1-on-1 Coaching
1-on-1 Coaching is an educational service intended to help a customer improve their gameplay, decision-making, tactics and understanding of EA SPORTS FC.
We do not guarantee:
a particular rank;
a specific number of wins;
tournament qualification;
particular rewards;
financial or monetary gain;
a particular improvement level.
Individual results depend on the player's ability, practice, connection, matchmaking, EA updates and other circumstances outside our control.
8. Prices and payment
Prices are displayed on the website before checkout.
Prices include VAT where legally applicable.
Orders must be paid using one of the payment methods offered at checkout.
A purchase is confirmed once payment has been successfully processed and an order confirmation has been issued.
9. Performance of services
Services will be provided within the timeframe agreed or indicated on the website.
Any timeframe described as an estimate remains an estimate unless a fixed delivery time has expressly been agreed.
If we are unable to provide a service, we may offer:
a replacement time;
an alternative service with the customer's agreement; or
a refund where appropriate.
10. Statutory right of withdrawal
Consumers in the European Union normally have a statutory cooling-off period for contracts concluded online.
Where a consumer expressly asks us to begin performing a service before expiry of the statutory withdrawal period, the consumer may be required to pay for the portion already performed if they subsequently withdraw.
Where a service has been fully performed, the statutory withdrawal right may expire where the consumer expressly requested immediate performance and acknowledged the consequences for their right of withdrawal.
These Terms do not restrict mandatory consumer rights.
11. Immediate performance
Where a customer purchases a service intended to begin within the statutory withdrawal period, we may ask the customer to expressly request immediate performance.
Where required, the following consent should be obtained during checkout:
“I expressly request that Sem & Devin begins providing my purchased service before the end of the statutory withdrawal period. I understand that, once the service has been fully performed, I may lose my statutory right of withdrawal.”
This checkbox should not be pre-selected.
12. Cancellations of coaching sessions
Customers should notify us as soon as reasonably possible if they are unable to attend a scheduled coaching session.
Where sufficient notice is given, we will reasonably try to reschedule the session.
If the customer fails to attend without notice, or cancels at very short notice after reserved time can no longer reasonably be reallocated, the session may be treated as used to the extent permitted by law.
If Sem & Devin cancels a coaching session, the customer will be offered a replacement appointment or, where appropriate, a refund.
13. Refunds
Refund eligibility depends on:
whether the service has already started;
how much of the service has already been performed;
whether it has been fully completed;
whether the customer expressly requested immediate performance;
applicable statutory consumer rights.
A customer is not automatically entitled to a refund merely because the in-game outcome, matchmaking, rewards or personal improvement differed from their expectations, provided the purchased service was properly performed.
Nothing in this clause removes a customer's legal remedies where the service was not delivered as agreed.
14. Chargebacks and payment disputes
If a customer believes there is a problem with an order, they should contact us first at Info.SemenDevin@gmail.com so that we have an opportunity to investigate.
Submitting false information to a payment provider or deliberately initiating a fraudulent chargeback is prohibited.
We may provide relevant order records, customer communications and proof of performance to the payment provider where reasonably necessary to respond to a payment dispute.
This does not restrict a customer's legitimate right to dispute an unauthorised or incorrectly processed transaction.
15. Third-party outages
We are not responsible for delays caused solely by circumstances beyond our reasonable control, such as:
EA server outages;
PlayStation or Xbox outages;
internet service failures;
EA maintenance;
unexpected game updates;
platform-wide technical failures.
Where such an event prevents performance, we will reasonably attempt to reschedule or provide another appropriate solution.
16. Intellectual property
Unless otherwise indicated, training materials, coaching materials, graphics, guides, written content and original content produced by Sem & Devin remain the property of Arivora or the applicable rights holder.
Customers may use purchased coaching materials for their own personal use.
They may not reproduce, resell, publish or commercially distribute our proprietary materials without written permission.
EA SPORTS, EA SPORTS FC and other third-party marks remain the property of their respective owners.
17. Behaviour
We reserve the right to refuse or terminate services where a customer:
threatens or harasses staff;
commits or attempts fraud;
provides knowingly false information;
abuses our services;
requests unlawful conduct.
Any refund entitlement following termination will be determined in accordance with applicable law and the portion of the service already performed.
18. Liability
We will provide our services with reasonable care and skill.
To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising solely from circumstances outside our reasonable control.
We do not exclude or limit liability where doing so would be prohibited by law, including liability arising from intentional misconduct or gross negligence.
19. Complaints
Complaints can be sent to:
Info.SemenDevin@gmail.com
Please include your:
name;
order number;
service purchased;
description of the problem.
We will attempt to respond within a reasonable period.
20. Governing law
These Terms are governed by Dutch law.
Where a consumer resides elsewhere in the EU, any mandatory consumer protection available under the laws applicable to that consumer remains unaffected.