Refund policy

2. REFUND & CANCELLATION POLICY
Last updated: 1 October 2026
This Refund & Cancellation Policy applies to services purchased from Sem & Devin, operated by Arivora.
Statutory consumer rights
Consumers may have a statutory right of withdrawal when purchasing online.
We do not attempt to exclude rights that consumers have under mandatory Dutch or European consumer law.
Immediate service
Many Sem & Devin services may be requested for rapid or immediate performance.
Where you request that the service begins before expiry of the applicable statutory withdrawal period, we may ask you to expressly consent to immediate performance.
If you withdraw after performance has begun, you may be required to pay for the portion already performed where legally permitted.
If the service has been fully performed and the applicable legal requirements have been satisfied, your statutory right of withdrawal may have ended.
WL Service and Rivals Service
Once a WL Service or Rivals Service has started, refunds are assessed based on the portion of the service already completed and applicable consumer law.
If the service has been fully delivered, a refund will not normally be provided merely because:
you did not receive the rewards you hoped for;
matchmaking was more difficult than expected;
EA changed game mechanics;
the resulting rank or number of wins differed from your personal expectations, unless a particular result had expressly been guaranteed as part of the purchase.
1-on-1 Coaching
A coaching session may be rescheduled where reasonable notice is provided.
If Sem & Devin cannot provide the booked session, we will offer a new appointment or, where appropriate, refund the affected session.
Account restriction or suspension
EA and other platforms independently determine whether accounts comply with their rules.
A restriction, suspension or ban by a third-party platform does not automatically determine whether a refund is legally due.
Any refund request will be assessed based on the circumstances, the service performed, the cause of the issue and applicable consumer law.
Incorrect or incomplete service
If you believe the purchased service was not performed as agreed, contact us at:
Info.SemenDevin@gmail.com
Please provide your order number and details of the problem.
We will investigate the matter and provide an appropriate remedy where legally required.
Refund method
Approved refunds will normally be returned through the original payment method unless otherwise agreed.