Service Policy

4. SERVICE POLICY
Last updated: 1 October 2026
Sem & Devin currently provides three primary services:
WL Service
A service related to EA SPORTS FC Weekend League/Champions gameplay as described on the product page.
The exact service purchased, such as the applicable package, target or number of matches, is determined by the product description and order confirmation.
Rivals Service
A service related to EA SPORTS FC Rivals gameplay as described on the relevant product page.
The scope of the service depends on the package purchased.
1-on-1 Coaching
Personal coaching designed to improve the customer's understanding and performance in EA SPORTS FC.
Topics may include:
gameplay;
tactics;
formations;
defending;
attacking;
decision-making;
in-game mentality.
No guaranteed outcome unless expressly sold as such
Unless a specific result is expressly included in the product description, Sem & Devin does not guarantee a particular:
rank;
win total;
reward;
pack content;
division;
tournament result.
EA and third-party rules
Sem & Devin operates independently from EA.
Customers should understand that EA maintains its own rules regarding account access, account sharing and account boosting.
Sem & Devin does not represent, warrant or imply that WL Service or Rivals Service is authorised, approved or permitted by EA. Customers acknowledge that use of such services may conflict with EA’s current rules regarding account sharing and account boosting.
Purchasing a service from Sem & Devin does not create any guarantee that EA will permit the customer’s intended use of that service.
Game updates and servers
EA SPORTS FC is a live service.
Game patches, server issues, matchmaking, connection problems and gameplay changes can affect performance.
Where such circumstances prevent reasonable completion of a service, we will attempt to find a suitable solution.
Communication
Customers should remain reachable using the contact information provided with their order where communication is required to perform the service.